At Paloma, we strive to deliver your handcrafted items to you as quickly and safely as possible. Please review our shipping policy below to understand how we handle shipping and delivery.

Processing Time
Order Processing: All orders are processed within 7-10 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates
Domestic orders normally arrive within 5-10 days of shipping, unless otherwise noted. International orders normally arrive within 2-4 weeks of shipping.

Please note that delivery times are estimates and may vary depending on your location and unforeseen circumstances.

Shipping Rates: Shipping costs are calculated at checkout based on your location and the weight of your order.

Order Confirmation & Tracking
Order Confirmation: You will receive an email confirmation once your order has been placed.

Tracking Information: Once your order is shipped, you will receive an email with tracking information. Use this tracking number to monitor your shipment’s progress.

Shipping Destinations
Domestic Shipping: We ship to all provinces and territories in Canada.

International Shipping: We offer international shipping to select countries. If your location is not available at checkout, please contact us to discuss shipping options.

Shipping Delays
Unexpected Delays: While we strive to ensure timely delivery, delays can occur due to factors beyond our control, such as customs processing for international orders or shipping carrier delays.

Holidays and Peak Seasons: Please note that delivery times may be extended during holidays or peak shopping seasons.

Damaged or Lost Packages
If your package arrives damaged, please contact us immediately at hello@palomaplease.com with photos of the damage, and we will assist you in resolving the issue.

For lost packages, please reach out to us as soon as possible so we can investigate and assist in locating your order.

Customs, Duties, and Taxes (For International Orders)
Customs & Duties: International orders may be subject to customs fees, duties, or taxes. These charges are the responsibility of the customer and are not included in our shipping rates.

Taxes: Any applicable taxes will be calculated at checkout and included in your total.

Contact Us
If you have any questions about our Shipping Policy, please contact us at hello@palomaplease.com. We’re here to help!